BPO & KPO Services

BPO Consulting

We understand that our clients’ success relies on building a strong organization & differentiating their capabilities—and we have the experience and depth in these areas to ensure that our clients gain the advantage they need.We handle the international Bpo services. We emphasize the capabilities of our clients to be fully involved in the process and lead the progressing work. Outsourcing services for  Bpo and Kpo We streamline clients’ processes and maximize the value of off-shoring across all aspects of the process, program or campaign in question. We provide bpo and kpo services in Gurgaon.Our team brings profound business insight and expertise in the outsourcing domain, space mastery, guaranteeing a solid growth curve.

BPO Business Consulting

Curoso Consulting has continually mapped the changes in the dynamic sector of BPO, KPO & ITES and aligned itself to the difficulties concerning Talent Management.
Working from your necessities and foreseen results, with Business Consulting, we characterize an engagement through the lenses of individuals, process, innovation, and timing to create a high-level road map. The services provided by us under BPO, KPO & ITES  sector are as follows:

Setting up BPOs and KPOs:

We recognize that set-up and operation of a BPO is laden with challenges, and subsequently we made a model and strategy that brought all the perks of outsourcing, and minimized the dangers of being on your own. Our target is to help organizations set up their BPOs, create and deploy solutions or implement effective operations rapidly and productively. Our team follows a structured 5 staged project administration approach. Our team of BPO, KPO & ITES consultants comprises of professional with over a decade of work experience in this industry and possess immense understanding of the ITES industry and domain.

Discovery exercise for off-shoring non core work:

Discovery Phase is the first step before off-shoring, which is conducted with the objective to evaluate the scope, cost and intricacy of the project. Our specialists, having over a decade of understanding the subtleties of the BPO Industry, have the required tool kits and are well acquainted with the requisites for off-shoring non-core activities. Discovery phase is inclusive of below steps:

  •  As Is evaluation
  • SWOT Analysis
  • Complete research on the location, market and industry
  • Process and technology focusing on solution identification
  • Project & infrastructure planning – Knowledge, technology, Ops
  • Risk Analysis and change counseling

Business Strategy and transformation consulting:

Working side by side with our clients on their most demanding issues requires broad industry and functional expertise. We form partnership with our clients in all zones to determine their highest-value opportunities, address their most basic difficulties, and revolutionize their businesses. We shape their efficiency and operations at every level and every opportunity. We do this to help build internal support, bring out the real problems, and reach practical solutions by applying proven methodologies.

BPO Operations Consulting

We are a developed BPO, where our customers are benefited from our experience with diverse businesses, industries and functional capacities. Experiential foundation, domain and industry learning have been synthesized into the very DNA of the organization. Our Business Operations Consulting brings on table specialist domain knowledge, best-in-class practices and efficient methodology change so as to enhance our customers’ operations. We offer following below services under Operations consulting:

  • Business Process Rebuilding
  • Driving Cost Optimization Benefits
  • Six Sigma & Lean Projects
  • Bench-marking